Complaint Process

• We are committed to ensuring that all patient concerns or complaints are dealt with thoroughly and promptly.
• If you have any concerns with the quality of the care that you receive, please talk to a staff member who will pass on your information to our management team.
• You may also reach us by email at the clinic’s general email address.
• All complaints will be investigated, and a member of our management team will provide a response within 10 business days.
• Any urgent matters which impact patient safety will be dealt with immediately.
• If you are not satisfied with the response you receive or do not receive it within the above timeframe, you have the right to take your complaint to the Patient Ombudsman, under the Excellent Care for All Act (2010).